This guide is for visitors who use a wheelchair, walk with a stick or frame, or tire easily. It covers the airport, the tram, trains, taxis, the main sights, pavements and hotels. We have only included what we could check in published sources, and each one is listed at the end. Where we could not find a reliable answer, we say so. Things change, so confirm anything important with the operator before you travel, and tell us what you need: we will tell you honestly what we can and cannot arrange.
Casablanca with reduced mobility, what we know
Airport assistance: ask your airline 48 hours ahead
Airport. A Moroccan decree of May 2023 (Décret 2-22-800) gives disabled and reduced-mobility passengers the right to assistance at every Moroccan airport, including Casablanca Mohammed V, and on board. Tell your airline or tour operator what you need at least 48 hours before departure; if you do, the assistance must not add anything to your fare, and the request also covers your return flight if both legs are with the same airline (Art. 14). The airline must pass it on to the airport's assistance provider at least 36 hours before the flight (Art. 8). Check in at the time the airline gives you or, if it gives none, at least two hours before departure.
What airport assistance covers
Airport. Under the same decree, the assistance provider helps you between the points you need to reach to board and leave the plane, with check-in and bags, through customs, security and border control, to the toilets, on and off the aircraft by wheelchair or other means, with connections in transit, and on arrival until you meet the people collecting you (Art. 16). The airport must have signs to these services, reserved parking and set-down points near the main terminal entrances (Art. 15). You can bring two mobility aids, including an electric wheelchair, with 48 hours' notice and subject to space on the aircraft (Art. 9). If a mobility aid is lost or damaged, the provider must arrange a temporary replacement (Art. 16). Complaints go to the airline or the airport, and can also go to the civil aviation authority (Art. 18).
The tram
Getting around. Casatramway, the tram operator, says in its FAQ that all its stations are accessible to people with reduced mobility, and that every tram has reserved seats marked with "places réservées" stickers. The Citadis trams Alstom supplied for the first line have a low floor along their whole length and 12 side doors (Alstom, 12 Dec 2012). We have not found a source on the gap between platform and tram, so we cannot say whether boarding is fully level for a wheelchair. Casatramway's customer service line is 05 22 99 83 83, Monday to Saturday, 8:00 to 20:00.
Trains and Al Boraq
Getting around. ONCF, the national railway, launched a free assistance service for reduced-mobility passengers, Accès PMR, in December 2016: you book through its customer line, 2255, at least 24 hours ahead and arrive at the station at least 30 minutes before the train (le360, 2 Dec 2016). The first stations covered included Aéroport Mohammed V, L'Oasis, Casa Voyageurs, Casa Port and Aïn Sebaa. That article predates Al Boraq, the high-speed line. In 2024 ONCF presented the accessible features on board Al Boraq and its assisted services to the international rail union (UIC, 5 Mar 2024), but we found no published booking procedure specific to Al Boraq. Call 2255 and confirm before you travel.
Taxis
Getting around. We could not find a published, wheelchair-accessible taxi service in Casablanca, so we cannot point you to one. Do not plan on hailing a car you can roll into. If you can transfer to a car seat and your wheelchair folds, an ordinary car may work, but whether the chair fits depends on the car. If you need to stay in your wheelchair, arrange transport before you arrive and ask for the vehicle's ramp or lift to be confirmed in writing.
The Hassan II Mosque
Sights. We found no accessibility statement from the mosque itself. Two companies that run tours for wheelchair users report step-free access in parts of the site: one says the mosque has ramp access, wide walkways and an accessible toilet in the museum (Sage Traveling); a cruise line's wheelchair-user excursion says there are accessible toilets with wide doors at the mosque museum (NCL). Neither says whether the guided tour of the prayer hall is step-free. That is unknown to us, so ask the mosque, or ask us to ask, before you book.
The Corniche
Sights. The redevelopment of the Aïn Diab seafront, launched in December 2016, planned a 3.5 km stretch with a pedestrian promenade, a cycle and roller-skate track, a jogging path and toilet blocks (le360, 20 Dec 2016; Medias24, 23 Nov 2018). A separate 1.5 km promenade from the Hassan II Mosque to El Hank was due for completion at the end of 2018. None of these sources describes the surface, the ramps or the road crossings, or says whether the toilets are accessible, so we cannot confirm how easy the Corniche is in a wheelchair. Ask us before you plan a day around it.
The Habous and the old medina
Sights. The two sources we found on the Habous quarter (the "new medina") disagree. A cruise line's excursion for wheelchair users describes it as mostly flat and accessible (NCL). Another of the same cruise line's Casablanca tours includes a walk of about a mile on level ground through Habous and says that walking part is not wheelchair accessible (NCL). Ask about the exact route before you go. We have not found any source describing steps, surfaces or lane widths in Casablanca's old medina itself, so treat it as unknown and ask before you go.
Pavements and kerbs
The city. Expect hard going on foot or in a wheelchair. A le360 report from April 2025 quotes a Casablanca wheelchair user: pavements have improved only slightly and are not to standard, kerbs are often more than 10 cm high, ramps are too steep or missing, cars park on an adapted pavement on Boulevard Zerktouni, and many buildings have two, three or even six steps before the lift. Cafés, pharmacies and toilets are often not accessible either. Expatriates' reports collected by Talesmag from 2008 to 2022 describe narrow, broken pavements, no ramps and little adaptation for wheelchair users; these are individual accounts, not surveys.
Hotels
Where to stay. We do not name hotels here because we have not found a reliable published source confirming adapted rooms at any of them. Ask the hotel directly for an adapted room, and ask specific questions: is there a step-free route from the street to reception and the lift, how wide is the lift door, how wide is the bathroom door, and is the shower roll-in or a bath. The le360 report of steps before the lift in many Casablanca buildings is a good reason to ask about the entrance as well as the room.
A private day at your pace
Booking. A private day with a driver lets you set the pace, rest when you need to and skip sites with steps. We cannot promise a wheelchair-accessible vehicle unless we have confirmed one with the operator for your date. Tell us your needs, including whether you can transfer to a car seat and your wheelchair's size and weight, and we will tell you honestly what we can and cannot arrange.
Tell us what you need
Tell us how you travel: whether you use a wheelchair or walk short distances, whether you can transfer to a car seat, and your wheelchair's size and weight. We will check what is possible for your dates and tell you honestly what we can and cannot arrange before you book anything.
Sources
- Décret 2-22-800 (17 May 2023) on air travel for disabled and reduced-mobility passengers, Bulletin officiel 7200 (1 Jun 2023)
- Loi-cadre 97-13 on the rights of persons with disabilities, Dahir 1-16-52 (27 Apr 2016), Ministry of Justice
- Casatramway: FAQ, accessibility for passengers with reduced mobility
- Casatramway: passenger guide and customer service hours
- Alstom: inauguration of Casablanca's first tram line (12 Dec 2012)
- le360: ONCF launches its Accès PMR service (2 Dec 2016)
- UIC: ONCF hosts the 50th PASSAGE meeting, Al Boraq and PRM services (5 Mar 2024)
- le360: getting around Casablanca in a wheelchair (26 Apr 2025)
- Talesmag: Casablanca post reports on accessibility (individual accounts, 2008–2022)
- Sage Traveling: accessible Casablanca shore excursion
- NCL: Accessible Casablanca excursion for mobility equipment users
- NCL: Casablanca highlights and Hassan II Mosque excursion
- le360: redevelopment of the Aïn Diab Corniche launched (20 Dec 2016)
- Medias24 via Casa Aménagement: the new Aïn Diab Corniche (23 Nov 2018)